Job Description
About Us:
MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments and individuals worldwide.
In Asia, MUFG has a presence across 20 markets – Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam.
It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region – Vietin Bank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines and Bank Danamon in Indonesia.
MUFG Global Service Private Limited:
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific”.
About the Role:
Position Title: AVP
Corporate Title: AVP
Reporting to: VP
Location: Bangalore
Job Profile:
Responsibilities:
- Perform day-to-day management of the team – request prioritization, task delegation, progress monitor, stakeholder updating, problem solving, member support, team motivation and importantly, ensure the expected KPI and Quality is properly met.
- Manage KYC book of work by consolidating data & prioritizing requests from various stakeholders and keep close connection with onshore team.
- Liaising with various departments and internal stakeholders to create collaborative work relationships – understand their data requirements, propose the solutions, advocate the team values, obtain their supports when required.
- Be involved in both projects actively (local and Global) and be a champion to represent KYC Team to respective Project Management team in ensuring the ultimate goals and objectives and deliverables of the projects is met per expectations.
- Work with relevant stakeholders to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
- Handling escalations without delay and providing resolution of issues and be immediate point of contact locally to the team.
- Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high-risk KYC profiles.
- Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.
- Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same.
- Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
- Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards.
- Plan for effective utilization of resources and exhibit complete ownership of the business.
Requirements:
Experience:
- Minimum 10 to 15 years of post-qualification relevant work experience within Banking and Financial Services industry.
- 6+ years of team handling experience with at least 3-4 years of experience in managing QC / QA teams
- 5+ years of experience in KYC Onboarding/renewals handling US market.
- Global project and change management experience in Banking or Risk or Compliance domain are preferred. Education: Bachelor's degree or above Mandatory Skills:
- Candidates with good understanding of KYC for institutional clients
- Candidate should be proficient in Microsoft Office Suite software, with advanced skills in Excel, Power Point, Excel macros and Access.
- Lead and motivate a team of KYC analysts in a challenging environment and assist the team in facilitating greater efficiency and timely production of high-quality KYC profiles.
- Demonstrated experience in establishing strong credibility to build influential relationships with stakeholders to identify gaps and improvements within our process.
- Excellent communication and leadership skills, with the ability to communicate with people of all levels and cross-borders.
- Client focused and able to deliver on complex tasks.
- Ability to interpret complex changes in regulatory guidelines and assess impact.
- Excellent verbal and written communication skills, especially in writing risk assessment, good organizational and inter-personal skills.
- Ability to handle crisis situations and take appropriate / timely decisions.
- Ability to work well under pressure with high degree of accuracy.
- Note: Must have experience in managing QC / QA TEams.
Equal Opportunity Employer:
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable law.
MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments and individuals worldwide.
In Asia, MUFG has a presence across 20 markets – Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam.
It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region – Vietin Bank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines and Bank Danamon in Indonesia.
MUFG Global Service Private Limited:
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific”.
About the Role:
Position Title: AVP
Corporate Title: AVP
Reporting to: VP
Location: Bangalore
Job Profile:
Responsibilities:
- Perform day-to-day management of the team – request prioritization, task delegation, progress monitor, stakeholder updating, problem solving, member support, team motivation and importantly, ensure the expected KPI and Quality is properly met.
- Manage KYC book of work by consolidating data & prioritizing requests from various stakeholders and keep close connection with onshore team.
- Liaising with various departments and internal stakeholders to create collaborative work relationships – understand their data requirements, propose the solutions, advocate the team values, obtain their supports when required.
- Be involved in both projects actively (local and Global) and be a champion to represent KYC Team to respective Project Management team in ensuring the ultimate goals and objectives and deliverables of the projects is met per expectations.
- Work with relevant stakeholders to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
- Handling escalations without delay and providing resolution of issues and be immediate point of contact locally to the team.
- Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high-risk KYC profiles.
- Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.
- Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same.
- Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
- Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards.
- Plan for effective utilization of resources and exhibit complete ownership of the business.
Requirements:
Experience:
- Minimum 10 to 15 years of post-qualification relevant work experience within Banking and Financial Services industry.
- 6+ years of team handling experience with at least 3-4 years of experience in managing QC / QA teams
- 5+ years of experience in KYC Onboarding/renewals handling US market.
- Global project and change management experience in Banking or Risk or Compliance domain are preferred. Education: Bachelor's degree or above Mandatory Skills:
- Candidates with good understanding of KYC for institutional clients
- Candidate should be proficient in Microsoft Office Suite software, with advanced skills in Excel, Power Point, Excel macros and Access.
- Lead and motivate a team of KYC analysts in a challenging environment and assist the team in facilitating greater efficiency and timely production of high-quality KYC profiles.
- Demonstrated experience in establishing strong credibility to build influential relationships with stakeholders to identify gaps and improvements within our process.
- Excellent communication and leadership skills, with the ability to communicate with people of all levels and cross-borders.
- Client focused and able to deliver on complex tasks.
- Ability to interpret complex changes in regulatory guidelines and assess impact.
- Excellent verbal and written communication skills, especially in writing risk assessment, good organizational and inter-personal skills.
- Ability to handle crisis situations and take appropriate / timely decisions.
- Ability to work well under pressure with high degree of accuracy.
- Note: Must have experience in managing QC / QA TEams.
Equal Opportunity Employer:
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable law.
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