Job Description
AVP – Renewals (Sales & Sales Support)
We are seeking an accomplished AVP – Renewals to lead and optimize our call-center driven renewal operations within the General Insurance vertical. Reporting to senior leadership, you will head a high-performing team focused on maximizing policy renewals, elevating customer experience, and driving revenue growth through best-in-class retention strategies.
Responsibilities
We are seeking an accomplished AVP – Renewals to lead and optimize our call-center driven renewal operations within the General Insurance vertical. Reporting to senior leadership, you will head a high-performing team focused on maximizing policy renewals, elevating customer experience, and driving revenue growth through best-in-class retention strategies.
Responsibilities
- Lead, mentor, and manage the renewals call-center team to achieve retention and upsell targets.
- Design and implement renewal strategies, scripts, and workflows that enhance customer satisfaction and minimize churn.
- Monitor daily call-center performance metrics (AHT, conversion, NPS, etc.) and initiate data-driven improvements.
- Collaborate closely with Sales, Product, Underwriting, and Customer Success teams to ensure seamless renewal processes and cross-sell opportunities.
- Develop training program...
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