Job Description
**About the Job**:
As a Cloud Operations Architect, you’ll spearhead efficiency initiatives within our Cloud Operations team. You’ll serve as a key escalation point, providing expert technical guidance and hands-on support to both customers and team members. Your role is crucial in ensuring our customer environments perform optimally.
This position is 100% remote that sits in either the United States or Mexico.
**Responsibilities**:
Incident Management
- Act as a high-level escalation point for critical customer issues
- Review and analyze Problem Management tickets and Root Cause Analysis reports
- Participate in on-call rotation to address urgent customer needs
Customer Success
- Participate in the customer onboarding process
- Provide technical guidance for AWS infrastructure implementations
- Identify trends in monitoring tools and optimize alert thresholds with customers
Technical Operations
- Create and maintain Terraform modules for efficie...
As a Cloud Operations Architect, you’ll spearhead efficiency initiatives within our Cloud Operations team. You’ll serve as a key escalation point, providing expert technical guidance and hands-on support to both customers and team members. Your role is crucial in ensuring our customer environments perform optimally.
This position is 100% remote that sits in either the United States or Mexico.
**Responsibilities**:
Incident Management
- Act as a high-level escalation point for critical customer issues
- Review and analyze Problem Management tickets and Root Cause Analysis reports
- Participate in on-call rotation to address urgent customer needs
Customer Success
- Participate in the customer onboarding process
- Provide technical guidance for AWS infrastructure implementations
- Identify trends in monitoring tools and optimize alert thresholds with customers
Technical Operations
- Create and maintain Terraform modules for efficie...
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