AWS Connect Lead Developer

Job Description Top 3 skills required for this job VR Developer Amazon Connect , Chatbot Developer Amazon Lex , Lambda Developer with NodeJS. Experience Required: Associate should have 3 to 4 years hands on development experience on Amazon Connect contact center solutions. Associate should have 10 years of experience on any Connect contact center solutions out of which 3 to 4 years on Amazon Connect. Associate should have 3 to 4 years hands on development experience on Amazon Lex contact center solutions Associate should have hands on development experience on Amazon Lambda with NodeJS / TypeScript contact center solutions Associate should have hands on trouble shooting experience for any issues from Amazon Connect, Amazon Lex and Lambda using AWS CloudWatch and AWS CloudTrail Associate should have worked in Agile project with Jira, GitHub , Service Now etc Responsibilities: Looking for a lead developer with seasoned hands-on development experience with Amazon Connect. Design, develop, and deploy Amazon Connect contact center solutions. Develop and customize Amazon Connect call flows, IVRs, routing profiles, queues, and agent hierarchies. Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis. Develop and maintain voice bots, and automation workflows using AWS Lex and Lambda. Integrate Amazon Lex voice bot with Amazon Connect IVR flow. Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights. Troubleshoot and resolve telephony, latency, and call quality issues using AWS CloudWatch and AWS CloudTrail. Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency. Ensure security, compliance, and scalability of the contact center environment. TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commute r Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. LI-RJ2 Salary Range - $120,000-$160,000 a year