Job Description
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet), over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles
We are seeking a proactive, calm-under-pressure Incident Commander to manage incident response within our SaaS operations. In this role, you'll serve as the authoritative voice during incidents, steering resolution while ensuring effective communication across teams, driving resolution, performing root cause analysis (RCA), and ensuring clear post-incident documentation for both internal teams and customers.
This is a full-time permanent position
Location: This is a fully remote position located in Colombia.
Maira Russo - Senior Talent Acquisition Partner
What you will be doing:
Collaborate with cross-fun...
We are seeking a proactive, calm-under-pressure Incident Commander to manage incident response within our SaaS operations. In this role, you'll serve as the authoritative voice during incidents, steering resolution while ensuring effective communication across teams, driving resolution, performing root cause analysis (RCA), and ensuring clear post-incident documentation for both internal teams and customers.
This is a full-time permanent position
Location: This is a fully remote position located in Colombia.
Maira Russo - Senior Talent Acquisition Partner
What you will be doing:
Collaborate with cross-fun...
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