AWS Incident Manager

Caseware is one of Canada’s original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet), over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

We are seeking a proactive, calm‑under‑pressure Incident Commander to manage incident response within our SaaS operations. In this role, you’ll serve as the authoritative voice during incidents, steering resolution while ensuring effective communication across teams, driving resolution, performing root cause analysis (RCA), and ensuring clear post‑incident documentation for both internal teams and customers.

What You Will Be Doing

• Initiate and oversee the incident response efforts, acting as the primary bridge upon detection within a 24/7 SaaS environment.
• Collaborate with cross‑...