AWS Solution Architect

AWS Solution Architect

Join to apply for the AWS Solution Architect role at NeuraFlash .

Why NeuraFlash, Part of Accenture? We are redefining the future of business through AI and cutting‑edge technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an evolving digital landscape with tailored strategies. We are proud to be building the future of generative AI and AI agents, and Salesforce has selected us for the private beta of Agentforce, earning the distinction of being Salesforce’s #1 partner for this product.

Responsibilities

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
• Conduct technology assessments and audits to identify ROI opportunities for moving to the CCaaS AWS Connect Platform, improving agent experience and productivity.
• Facilitate business process reviews to identify customer requirements and processes.
• Educate customers on the value proposition of AWS and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Lead discovery for customers, build ROIs for projects, and deliver presentations and estimates for ROI delivery.
• Translate customer requirements into contact center design, leveraging best practices and other AWS services.
• Oversee and mentor technical teams, providing guidance and support to ensure the proposed solution on Salesforce and AWS Cloud is delivered on time, on budget, and to the required quality standards.
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and managing expectations and priorities.
• Drive best practice contact center design into all aspects of solution delivery.
• Effectively manage all aspects of project and customer communications.
• Deliver customer end‑user training and documentation.
• Exercise independent judgment and take the lead role on enterprise‑level projects with minimal direction from senior management.
• Lead vision and strategy discussions with contact center and customer service leadership and management.

Qualifications

• Customer‑facing contact center experience.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Experience with communications protocols and APIs such as WebRTC and SIP.
• Hands‑on scripting/coding experience (e.g., Python, Java, C#, .NET, Node.js).
• Strong communication and presentation skills; comfortable speaking with executives, IT management, and customers.
• API integration experience.
• Strong troubleshooting and debugging skills.
• Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
• Knowledge of automation tools and frameworks for building, testing, and deploying software (e.g., Jenkins, GitLab CI/CD, CodeDeploy).
• Contact center architecture knowledge.
• Experience in technology/software sales, pre‑sales, or consulting.
• Advanced knowledge of AWS services and cloud architecture.
• Salesforce knowledge and familiarity with Salesforce Service Cloud.
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.).
• Experience with Workforce Management solutions.
• Experience working with outbound dialers and campaign management.
• Knowledge of software development methodologies such as Agile and Scrum.
• AWS Cloud Practitioner Certification.
• AWS Developer Associate or Professional Certification.
• AWS Solution Architect Certification or Professional.
• Salesforce Certified Administrator.
• English Fluency.
• Ability to travel internationally.

Benefits and Working Conditions

• Remote & In‑Person: Work from our HQ in Massachusetts, one of our regional hubs, or remotely—our culture unifies all team members.
• Travel: Certain roles may require up to 25% travel.
• Flexibility: We value results over hours; we support life‑work balance.
• Collaboration: Open channels for suggestions and feedback—executive town halls and company meetings are frequent.
• Celebrate often: Team events, contests, and holiday celebrations keep morale high.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

Software Development

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