Axis VPN Engineer

Axis VPN Engineer

Locations: Bengaluru(White field) & Noida

Mode of work: 5 days Office

Years of Experience - 4 + Years

Job Description:

Role Summary:

The L2 Support Engineer will be responsible for providing second-level technical support for Remote Access solutions including VPN and Zero Trust Network Access (ZTNA). This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure secure and reliable remote connectivity for enterprise users.

Key Responsibilities:

• Provide L2 support for VPN and ZTNA platforms across enterprise environments.
• Troubleshoot and resolve incidents related to remote access connectivity and authentication.
• Monitor system performance and proactively identify issues.
• Collaborate with L1 support and escalate unresolved issues to L3 or vendor support.
• Maintain documentation of issues, resolutions, and standard operating procedures.
• Support change management and deployment activities.
• Ensure compliance with SLAs and internal security standards.
• Assist in policy configuration and user provisioning for remote access systems.

Required Skills & Experience:

• Minimum 3 years of experience in IT support or network security roles.
• Hands-on experience with VPN technologies (IPSec, SSL VPN) and ZTNA platforms.
• Understanding of remote access protocols and authentication mechanisms.
• Familiarity with identity providers (Azure AD, Okta) and SAML integrations.
• Proficiency in troubleshooting tools and techniques.
• Knowledge of ITIL processes and incident management.
• Strong communication and documentation skills.