Job Description

Position Summary

We’re looking for a Support Account Manager who is customer-focused, fluent in business English, and confident working in complex enterprise IT environments.

Role and Responsibilities

  • Maintaining good relationships and direct contact with enterprise customers and partners.
  • Supporting a customer in contacts with 3rd party Information Technology vendors.
  • Identifying potential gaps and expansion opportunities (conducting mobility assessments, reviewing mobility strategy, maintenance reviews, etc.).
  • Educating customers on how existing products and new solutions work, and how it can contribute to their business growth.
  • Keeping customer informed about upcoming updates/changes within Samsung Android and Knox platform.
  • Conducting product trainings for customer and partner representatives, sharing business, technical, and product knowledge.
  • Managing all the aspects of the service account related to Pos...

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