B2B Support Specialist

Are you GAME to JOIN US and be our new B2B Support Specialist?

SoftConstruct is on a search for a new player to join our team.

Responsibilities

• Provide timely and accurate responses to partner inquiries through internal communication channels
• Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience
• Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues
• Adhere strictly to internal B2B support processes and workflows based on case type and internal directives
• Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly
• Escalate complicated or unresolved issues to the person in charge as necessary
• Handle partner information with the highest level of confidentiality and professionalism
• Stay up-to-date with industry tren...