Job Description

Qualifications

  • Bachelor’s Degree or higher
  • Native-level proficiency in Portugese, advanced proficiency in English (written and verbal)

  • Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).

  • Ability to multitask and manage time effectively in a high-volume ticket environment.

  • Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).

  • Customer-oriented with strong problem-solving and analytical skills.

    • Technical Skills:

  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office

    • Responsibilities

  • Provide first-line support to business clients, partners and retail teams

  • Manage and resolve B2B inquiries related to device and app usage, device and app login issues

  • Collaborate with inter...

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