B2C Lead Hand/Team Leader

Overview

We are looking for a B2C Lead Hand/Team Leader to lead a group of employees, and oversee the daily operations of one section within a company. The selected candidate should ensure that their team meets the required goals and production or service levels. They would need to provide support when needed and communicate any issues with upper management to reach business goals effectively. The perfect candidate would be someone with leadership skills and the ability to identify problems and develop solutions.

Duties & Responsibilities

Performance Management

• Utilize daily stats to identify opportunities and coach on performance issues for those not meeting expectations.
• Understanding scorecard metrics
• Working with the QA Training department to assist in on-boarding, coaching, and error tracing

Leadership

• Ability to lead by example and demonstrate exceptional cust...