B2C Shipping Operations

Our client is a fast-growing logistics and supply chain solutions provider. They are looking for a professional who will handle their B2C Shipping Operations. They are strictly looking for professionals from E-commerce & Parcel Shipping Aggregators.

Key Responsibilities:

• Manage 5–10 lakh monthly B2C shipments across multiple courier/aggregator platforms

• Lead complete first-mile to last-mile operations, ensuring smooth pickup, dispatch,

forward delivery, and returns.

• Monitor and improve key performance metrics: RTO % (Return to Origin), Forward

Delivery %, NDR (Non-Delivery Report) closures, Delivery TAT and Cost per

shipment

• Coordinate daily with courier partners to resolve escalations, routing issues, delays, or SLA

deviations.

• Drive automation, process optimization, and performance governance across the

shipping workflow.