Job Description

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. 

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for a Senior CRM Business Analyst (Dynamics 365):

Responsibilities

  • Coordinate activities across design, coding, testing, and deployment of applications built on Microsoft Dynamics 365.
  • Collaborate with key business stakeholders to gather, document, and prioritize requirements.
  • Prioritize enhancement requests to improve and expand CRM capabilities.
  • Work with developers and project managers to ensure timely design, build, and delivery of applications and infrastructure components.
  • Ensure requirements are clear and well documented.
  • Oversee project rigor including planning, status reporting, and delivery of development cycles and small projects.
  • Implement best practices for user experience, platform configurations, license management, and business processes.
  • Collaborate with cross-functional teams, including Microsoft developers and internal stakeholders, to align CRM functionality with business needs.

Requirements

  • 6+ years of experience as a Business Analyst, ideally with CRM implementations.
  • Proven expertise in Microsoft Dynamics 365.
  • Strong project management and coordination skills.
  • Experience with Microsoft ecosystem tools (Office 365, Power BI, Azure, etc.).
  • Excellent communication and stakeholder management skills.

Desired 

  • Experience balancing BAU enhancements with new project initiatives.
  • Knowledge of license management and CRM platform governance.
  • Familiarity with Agile methodologies.

Languages

  • Advanced Oral English.
  • Native Spanish.

Note:

  • Fully remote.


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Keywords:
CRM, Dynamics 365, Business Analyst, Senior Business Analyst, Project Manager, Microsoft Dynamics CRM, Power BI, Office 365, Azure, Stakeholder Management
  • 6+ years of experience as a Business Analyst, ideally with CRM implementations.
  • Proven expertise in Microsoft Dynamics 365.
  • Strong project management and coordination skills.
  • Experience with Microsoft ecosystem tools (Office 365, Power BI, Azure, etc.).
  • Excellent communication and stakeholder management skills.


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