Job Description
You are passionate about the Gaming Industry and also assisting customers? On top you would like to live in one of the most vibrant cities in Europe? Then this might be the perfect match for you!
Your responsibilities and impact working as a Technical Support Agent will be:
Address escalated customer inquiries, complaints, and technical issues related to products and services.
Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
Make informed decisions based on company policies, product knowledge, and customer needs.
Skills, qualifications and interests you need to succeed in this role:
A native-level proficiency in German and a minimum C1 level of English
A valid Portuguese work permit (required)
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