Back Office Agent

Back Office Agent

Lorena Canals · Barcelona (Hybrid)

At Lorena Canals, an international leading brand in home & kids decoration and a pioneer in washable rugs, we are looking for a Back Office Agent to strengthen our team, supporting both B2B clients and B2C customers.

The purpose of this role is to ensure operational excellence across order management, customer data accuracy, and day-to-day coordination between customers and internal teams. You will act as a key link between Sales, Logistics, Finance, and E-commerce, ensuring smooth execution across all channels.

Main responsibilities

B2B Order & Client Management

• Manage B2B orders from entry to delivery, ensuring accuracy and compliance with agreed commercial conditions.
• Maintain and update B2B customer records, including pricing, addresses, contacts, and terms.
• Act as the main point of contact for B2B clients reg...