Job Description
Overview
Build the Future
Our vision is to unlock the potential of each learner at every stage of life. We have a very successful and customer-centric operational team here at McGraw Hill, and we are now seeking a dedicated, hard-working, and diligent Back-Office Customer Service Associate for our Noida office. This role focuses on supporting and enhancing the customer experience for our US business.
How can you make an impact
As our new Back-Office Customer Service Associate, you are responsible for a variety of back-office tasks that includes processing physical return/refunds, account maintenance, order management, and provisioning digital licenses into proper accounts
Build the Future
Our vision is to unlock the potential of each learner at every stage of life. We have a very successful and customer-centric operational team here at McGraw Hill, and we are now seeking a dedicated, hard-working, and diligent Back-Office Customer Service Associate for our Noida office. This role focuses on supporting and enhancing the customer experience for our US business.
How can you make an impact
As our new Back-Office Customer Service Associate, you are responsible for a variety of back-office tasks that includes processing physical return/refunds, account maintenance, order management, and provisioning digital licenses into proper accounts
- This role requires working 6:30 PM - 3:00 AM IST, with flexibility to adjust to 5:30 PM - 2:00 AM ISTduring U.S. daylight savings time.
- Ideal candidates will reside within 2...
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