Back Office Employee

Position Title

Associate – Back Office Transaction Processing (Utilities)

Immediate Joiner Preferred, No relocation.

INTERVIEW DETAILS:

Interview date: 20th Jan,2026, Tuesday

Interview time: Will be communicated on email

Qualification

Qualification: 10+2+3 Full time B Com

About the Role

Join the Utilities Back Office Operations team and support critical customer lifecycle processes including billing, payments, meter data validation, and service order management. This entry-level position is ideal for graduates looking to build a strong foundation in utilities operations within a Business Process Services (BPS) environment.

Key Responsibilities

• Process customer account transactions: billing adjustments, payment posting, account updates.
• Validate and resolve meter reading exceptions (high/low consumption, missing or estimated reads).
• Review customer documents and requests for accuracy and compliance.
• Support service order completion: move-ins, move-outs, reconnections, disconnections.
• Update systems and workflow tools with accurate data.
• Meet productivity, quality, and SLA targets.
• Adhere to regulatory, security, and compliance guidelines.

Required Qualifications & Skills

• Graduate degree in any discipline.
• Strong attention to detail and numerical accuracy.
• Good communication skills.
• Basic knowledge of MS Office.
• Ability to learn new systems and processes.
• Willingness to work in US office hours i.e. 6 PM to 4:30 AM.

Preferred Skills

• Internship or exposure to utilities or BPS operations.
• Familiarity with billing systems or meter data processes.
• Understanding of consumption patterns, tariff plans, or service order types.

Core Competencies

• Accuracy & Quality Orientation
• Process Compliance
• Time Management
• Problem Solving
• Team Collaboration
• Customer Focus

Growth Opportunities

Pathways include Senior Associate, SME, Quality Analyst, Reporting Analyst, and Team Lead roles.

Shift Timing

6:30 PM to 4:30 AM (Fixed Shift)

Start your career in a dynamic and fast‑growing utilities operations environment!

EP NUMBER MANDATORY FOR INTERVIEW

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About TCS:

A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion ). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A,

SCM, CIM and HRO.TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey

Whatever your career goals, if you are passionate about technology, we at TCS are looking for you. Join us and future forward your career today. Experience energy. Come experience TCS.