Back Office Engineer

Job Summary

Responsibilities & Tasks

• Network surveillance, 2nd level restoration, preventative maintenance & statistics measurements to discover malfunctions and recurring disturbances
• Solve all problems detected and ensure the correct handling of similar issues in the future.
• Create lesson learned of the problem handled and maintain lesson learned database updated.
• SPOC with field services engineers to work together on faults at the remote sites and to follow-up to close and record data on faults found in the network on the Trouble Ticket System
• Helping & coaching FO Engineers to develop and increase their competence
• Analyzing all sites down cases to identify if it was due to problems related to energy, if so proceed to handle the Trouble Ticket until the solution, otherwise send Trouble Ticket back to the customer.
• Monitors, performs troubleshooting, fault ac...