Back Office Executive

Tasks

Job description

Key Responsibilities:

• Client Communication and Management


• Prepare professional quotations for potential and existing corporate clients


• Draft and send clear, concise email communications


• Manage client inquiries and provide timely responses


• Maintain accurate client database and communication records


• Technician Coordination


• Search and identify qualified technicians for specific repair and maintenance tasks


• Assign jobs to technicians based on location, expertise, and availability


• Coordinate scheduling and logistics for service assignments


• Track and monitor technician performance and job completion


• Administrative and Documentation


• Maintain detailed spreadsheets using MS Excel and Google Sheets


• Create and update tracking documents for ongoing projects


• Prepare weekly and monthly operational reports


• Manage document filing and record-keeping systems


• Operational Support


• Handle day-to-day office administrative tasks


• Assist in preparing invoices and tracking payment status


• Support management with ad-hoc projects and reporting


• Ensure smooth communication between internal teams and external stakeholders

Required Skills:

• Advanced proficiency in MS Excel


• Strong working knowledge of Google Sheets


• Excellent email writing and communication skills


• Proven ability to create professional quotations


• Strong organizational and multitasking capabilities


• Basic understanding of interior repair and maintenance processes


• Problem-solving and critical thinking skills

Technical Requirements:

• Proficiency in MS Office Suite (Excel, Word, PowerPoint)


• Google Workspace familiarity


• Basic data entry and spreadsheet management skills


• CRM software experience (preferred)

Soft Skills:

• Excellent verbal and written communication


• Strong attention to detail


• Ability to work independently and in a team environment


• Professional demeanor


• Quick learner with adaptability

Requirements

Job description

Key Responsibilities:

• Client Communication and Management


• Prepare professional quotations for potential and existing corporate clients


• Draft and send clear, concise email communications


• Manage client inquiries and provide timely responses


• Maintain accurate client database and communication records


• Technician Coordination


• Search and identify qualified technicians for specific repair and maintenance tasks


• Assign jobs to technicians based on location, expertise, and availability


• Coordinate scheduling and logistics for service assignments


• Track and monitor technician performance and job completion


• Administrative and Documentation


• Maintain detailed spreadsheets using MS Excel and Google Sheets


• Create and update tracking documents for ongoing projects


• Prepare weekly and monthly operational reports


• Manage document filing and record-keeping systems


• Operational Support


• Handle day-to-day office administrative tasks


• Assist in preparing invoices and tracking payment status


• Support management with ad-hoc projects and reporting


• Ensure smooth communication between internal teams and external stakeholders

Required Skills:

• Advanced proficiency in MS Excel


• Strong working knowledge of Google Sheets


• Excellent email writing and communication skills


• Proven ability to create professional quotations


• Strong organizational and multitasking capabilities


• Basic understanding of interior repair and maintenance processes


• Problem-solving and critical thinking skills

Technical Requirements:

• Proficiency in MS Office Suite (Excel, Word, PowerPoint)


• Google Workspace familiarity


• Basic data entry and spreadsheet management skills


• CRM software experience (preferred)

Soft Skills:

• Excellent verbal and written communication


• Strong attention to detail


• Ability to work independently and in a team environment


• Professional demeanor


• Quick learner with adaptability