Job Description

Locations: Nagpur

Experience: 14-20 Years

Role: Senior Manager – Back Office Operation

Must-Have:

  • Experience in Client-facing projects in a consulting and/or technology professional services organization
  • 15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people & organizational initiatives across different sites
  • Project Management experience
  • Experience in the use of technical/statistical tools to drive process improvements


Responsibility:

Experience in managing large programs of 250+ FTEs

  • Own and manage various offshore Customer Journeys & new Transitions
  • As part of the team, the individual will manage end to end journey for offshore team
  • The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and o...

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