Back Office Representative

Join Global Payments as a Back Office Representative 1 to research and respond to customer account inquiries while ensuring compliance with industry regulations.

Your Role

Key responsibilities include:

• Researching and responding to customer requests via mail, email, fax, and other means related to cardholder/corporate accounts
• Ensuring compliance with client, regulatory, and Association rules and regulations
• Utilizing knowledge of banking products and services to research, update, and document cardholder accounts
• Recognizing potential fraud, credit, collection, and chargeback issues and forwarding them to the appropriate department
• Assisting with routine updates and documentation such as name/address changes and returned mail
• Validating report disputes from credit bureau systems as directed
• Picking up, reviewing, sorting, digitally scanning, and distributing mail for appropriate action
• Foll...