Back Office Senior Supervisor

The Senior Back Office Supervisor will oversee and assist back office employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. The Senior Back Office Supervisor will monitor performance standards and give feedback when necessary, to meet operational goals.
Requirements
- Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules.
- Monitors work guidance and performance measures to meet Back office Service Level Agreements for the assigned project.
- Monitors the quality of service provided through quality control reporting and client feedback.
- Conducts performance evaluations that are timely and constructive.
- Promptly requests approval for necessary staffing adjustments to management in order to meet daily productivity goals.
- Ensures that associates are informed about changes ...