Job Description
Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.
**The Role**:
**The Responsibilities**:
- Hardware replacement of faulty core network equipment.
- Identify affected customer and backbone services for scheduled maintenance windows using the network inventory system.
- Monitor backbone network alarms and proactively work on tickets in collaboration with other departments (Infrastructure & remote hands) to solve network issues.
- Collaborate with Transport, Netops and NetEng departments on projects in order to accelerate knowledge transfer.
- Educate, develop and train team members in technical and support center related areas.
- Ownership and resolution of difficult issues that require assistance from other departments or vendors.<...
**The Role**:
**The Responsibilities**:
- Hardware replacement of faulty core network equipment.
- Identify affected customer and backbone services for scheduled maintenance windows using the network inventory system.
- Monitor backbone network alarms and proactively work on tickets in collaboration with other departments (Infrastructure & remote hands) to solve network issues.
- Collaborate with Transport, Netops and NetEng departments on projects in order to accelerate knowledge transfer.
- Educate, develop and train team members in technical and support center related areas.
- Ownership and resolution of difficult issues that require assistance from other departments or vendors.<...
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