Backend Support Engineer

Job Summary

We are looking for a highly experienced Backend Support Engineer with strong expertise in 

supporting backend systems using Node.js for large-scale eCommerce platforms. The role 

focuses on backend troubleshooting, API support, integration management, server-side 

performance, and ensuring end-to-end stability of all backend components.

Experience with Medusa.js is an added advantage, but not mandatory.

Key Responsibilities

1. Backend Application Support

• Provide L2/L3 support for backend services, APIs, and microservices powering the 

eCommerce platform.

• Diagnose issues involving server logic, API failures, slow responses, and process-level 

errors.

• Resolve production incidents quickly and ensure minimal business impact.

2. eCommerce Platform Support

• Support backend flows related to product, pricing, cart, checkout, order, payment, 

inventory, and fulfillment.

• Troubleshoot issues across multiple layers: API → service → database → 3rd-party 

integrations.

• Ensure data consistency and reliability across all eCommerce workflows.

3. API & Integration Support

• Support RESTful APIs consumed by web apps, mobile apps, and partner systems.

• Troubleshoot integration failures for payment gateways, logistics providers, ERP/SAP, 

CRM, or inventory systems.

• Debug webhook failures, event-driven flows, and service-to-service communication 

issues.

4. Database & Query Support

• Work with PostgreSQL/MySQL for query debugging, performance tuning, indexing 

issues, and data validation.

• Support schema migrations and resolve data mismatch issues.

5. Production Monitoring & Reliability

• Monitor backend logs, system health, and performance metrics.

• Identify bottlenecks, recurring failures, and propose long-term corrective actions.

• Coordinate with DevOps for environment issues, deployments, and configuration fixes.

6. Incident Management & RCA

Information Classification: RL\Public 

• Handle critical production issues under SLAs.

• Perform root cause analysis (RCA), document findings, and drive permanent fixes.

• Maintain documentation for troubleshooting guides and known issues.

7. Collaboration

• Work closely with backend developers, QA, DevOps, product managers, and integration 

teams.

• Communicate issue impact, resolution plans, and progress clearly.

Requirements

Mandatory Skills

• 7–9 years of backend support experience in production-grade, high-traffic 

applications.

• Strong experience in backend support with Node.js, Express, and REST-based services.

• Mandatory experience in eCommerce systems (cart, order, checkout, payments, 

inventory, etc.).

• Strong debugging skills using logs, traces, and performance metrics.

• Hands-on experience with PostgreSQL or MySQL.

• Good understanding of microservices, authentication, and API gateways.

• Familiarity with cloud environments (AWS/Azure/GCP) and logging/monitoring tools.

• Knowledge of containerized environments (Docker/Kubernetes).

Good-to-Have Skills

• Experience with Medusa.js or headless commerce architectures.

• Experience with message queues (Kafka, SQS, RabbitMQ).

• Exposure to ERP/SAP or logistics integrations.

Soft Skills

• Strong communication and coordination skills.

• High ownership, proactive attitude, and strong problem-solving ability.

• Ability to work under pressure on production incidents

Responsibilities

Job Summary

We are looking for a highly experienced Backend Support Engineer with strong expertise in 

supporting backend systems using Node.js for large-scale eCommerce platforms. The role 

focuses on backend troubleshooting, API support, integration management, server-side 

performance, and ensuring end-to-end stability of all backend components.

Experience with Medusa.js is an added advantage, but not mandatory.

Key Responsibilities

1. Backend Application Support

• Provide L2/L3 support for backend services, APIs, and microservices powering the 

eCommerce platform.

• Diagnose issues involving server logic, API failures, slow responses, and process-level 

errors.

• Resolve production incidents quickly and ensure minimal business impact.

2. eCommerce Platform Support

• Support backend flows related to product, pricing, cart, checkout, order, payment, 

inventory, and fulfillment.

• Troubleshoot issues across multiple layers: API → service → database → 3rd-party 

integrations.

• Ensure data consistency and reliability across all eCommerce workflows.

3. API & Integration Support

• Support RESTful APIs consumed by web apps, mobile apps, and partner systems.

• Troubleshoot integration failures for payment gateways, logistics providers, ERP/SAP, 

CRM, or inventory systems.

• Debug webhook failures, event-driven flows, and service-to-service communication 

issues.

4. Database & Query Support

• Work with PostgreSQL/MySQL for query debugging, performance tuning, indexing 

issues, and data validation.

• Support schema migrations and resolve data mismatch issues.

5. Production Monitoring & Reliability

• Monitor backend logs, system health, and performance metrics.

• Identify bottlenecks, recurring failures, and propose long-term corrective actions.

• Coordinate with DevOps for environment issues, deployments, and configuration fixes.

6. Incident Management & RCA

Information Classification: RL\Public 

• Handle critical production issues under SLAs.

• Perform root cause analysis (RCA), document findings, and drive permanent fixes.

• Maintain documentation for troubleshooting guides and known issues.

7. Collaboration

• Work closely with backend developers, QA, DevOps, product managers, and integration 

teams.

• Communicate issue impact, resolution plans, and progress clearly.

Requirements

Mandatory Skills

• 7–9 years of backend support experience in production-grade, high-traffic 

applications.

• Strong experience in backend support with Node.js, Express, and REST-based services.

• Mandatory experience in eCommerce systems (cart, order, checkout, payments, 

inventory, etc.).

• Strong debugging skills using logs, traces, and performance metrics.

• Hands-on experience with PostgreSQL or MySQL.

• Good understanding of microservices, authentication, and API gateways.

• Familiarity with cloud environments (AWS/Azure/GCP) and logging/monitoring tools.

• Knowledge of containerized environments (Docker/Kubernetes).

Good-to-Have Skills

• Experience with Medusa.js or headless commerce architectures.

• Experience with message queues (Kafka, SQS, RabbitMQ).

• Exposure to ERP/SAP or logistics integrations.

Soft Skills

• Strong communication and coordination skills.

• High ownership, proactive attitude, and strong problem-solving ability.

• Ability to work under pressure on production incidents

Qualifications

Job Summary

We are looking for a highly experienced Backend Support Engineer with strong expertise in 

supporting backend systems using Node.js for large-scale eCommerce platforms. The role 

focuses on backend troubleshooting, API support, integration management, server-side 

performance, and ensuring end-to-end stability of all backend components.

Experience with Medusa.js is an added advantage, but not mandatory.

Key Responsibilities

1. Backend Application Support

• Provide L2/L3 support for backend services, APIs, and microservices powering the 

eCommerce platform.

• Diagnose issues involving server logic, API failures, slow responses, and process-level 

errors.

• Resolve production incidents quickly and ensure minimal business impact.

2. eCommerce Platform Support

• Support backend flows related to product, pricing, cart, checkout, order, payment, 

inventory, and fulfillment.

• Troubleshoot issues across multiple layers: API → service → database → 3rd-party 

integrations.

• Ensure data consistency and reliability across all eCommerce workflows.

3. API & Integration Support

• Support RESTful APIs consumed by web apps, mobile apps, and partner systems.

• Troubleshoot integration failures for payment gateways, logistics providers, ERP/SAP, 

CRM, or inventory systems.

• Debug webhook failures, event-driven flows, and service-to-service communication 

issues.

4. Database & Query Support

• Work with PostgreSQL/MySQL for query debugging, performance tuning, indexing 

issues, and data validation.

• Support schema migrations and resolve data mismatch issues.

5. Production Monitoring & Reliability

• Monitor backend logs, system health, and performance metrics.

• Identify bottlenecks, recurring failures, and propose long-term corrective actions.

• Coordinate with DevOps for environment issues, deployments, and configuration fixes.

6. Incident Management & RCA

Information Classification: RL\Public 

• Handle critical production issues under SLAs.

• Perform root cause analysis (RCA), document findings, and drive permanent fixes.

• Maintain documentation for troubleshooting guides and known issues.

7. Collaboration

• Work closely with backend developers, QA, DevOps, product managers, and integration 

teams.

• Communicate issue impact, resolution plans, and progress clearly.

Requirements

Mandatory Skills

• 7–9 years of backend support experience in production-grade, high-traffic 

applications.

• Strong experience in backend support with Node.js, Express, and REST-based services.

• Mandatory experience in eCommerce systems (cart, order, checkout, payments, 

inventory, etc.).

• Strong debugging skills using logs, traces, and performance metrics.

• Hands-on experience with PostgreSQL or MySQL.

• Good understanding of microservices, authentication, and API gateways.

• Familiarity with cloud environments (AWS/Azure/GCP) and logging/monitoring tools.

• Knowledge of containerized environments (Docker/Kubernetes).

Good-to-Have Skills

• Experience with Medusa.js or headless commerce architectures.

• Experience with message queues (Kafka, SQS, RabbitMQ).

• Exposure to ERP/SAP or logistics integrations.

Soft Skills

• Strong communication and coordination skills.

• High ownership, proactive attitude, and strong problem-solving ability.

• Ability to work under pressure on production incidents