Job Description
- Location: Barcelona, Spain- Contract: Full-time (Maternity leave cover)- Language: English required;
other European languages are a plusRole OverviewAs a Customer Service Agent at Ecofiltro Europe, you will be the first point of contact for our customers across multiple European markets. Your role is essential in ensuring a positive customer experience by providing timely, accurate, and professional support across all communication channels. You will work closely with the operations, logistics, and e-commerce teams to resolve inquiries efficiently and maintain high customer satisfaction.Key Responsibilities- Respond to customer inquiries via email and phone in a professional and timely manner.- Handle questions related to products, orders, shipping, returns, refunds, and general company information.- Resolve customer issues and complaints with a solution-oriented and customer-first mindset.- Process order updates, returns, refunds, and account-related requests accuratel...
other European languages are a plusRole OverviewAs a Customer Service Agent at Ecofiltro Europe, you will be the first point of contact for our customers across multiple European markets. Your role is essential in ensuring a positive customer experience by providing timely, accurate, and professional support across all communication channels. You will work closely with the operations, logistics, and e-commerce teams to resolve inquiries efficiently and maintain high customer satisfaction.Key Responsibilities- Respond to customer inquiries via email and phone in a professional and timely manner.- Handle questions related to products, orders, shipping, returns, refunds, and general company information.- Resolve customer issues and complaints with a solution-oriented and customer-first mindset.- Process order updates, returns, refunds, and account-related requests accuratel...
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