Job Description

Purpose

  • Exemplify and ensure strong customer service across all areas of the job.
  • Provide superior quality products that exceed customer expectations.
  • Maintain strong working knowledge of all department functions.
  • Ensure adequate levels of fresh inventory at all times.
  • Bakery Managers are responsible for maintaining fresh inventory, processing administrative paperwork, and ensuring accurate department records.

    • Duties & Responsibilities Customer Service & Sales

  • Maintain an atmosphere of enthusiastic customer awareness with fast, friendly service.
  • Assist customers with product suggestions, special orders, and preparation recommendations.
  • Answer and respond to incoming calls professionally.
  • Resolve customer complaints and communicate issues to the Store Director when necessary.
  • Engage in suggestive selling via telephone, intercom, and one‑on‑one interaction.
  • Ens...

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