Bangalore Customer Care

JOB DESCRIPTION

Every career journey is personal. That's why we empower you with the tools and support to create your own success story.

Be challenged. Be heard. Be valued. Be you ... be here.

Job Summary

The Customer Care Department is driven by a talented group of customer experience professionals who take great pride in building customer and brand loyalty through positive customer interactions. The Customer Care Advocate is responsible for providing a superior and efficient experience on inbound customer service calls from customers and in-store members of brand partner organizations while adhering to all procedural and regulatory guidelines. The Customer Care Advocate is responsible for a multitude of inquiries including (but not limited to) Fee Inquiries, Statement Reviews, Credits/Return Calls, Loyalty Rewards Calls, Credit Line inquiries, Dispute intake and authorization requests for credit card products that Br...