Job Description

Description :

Position Title: Operations Officer III

Contract Duration: 03/02/2026 to 12/31/2026

Work Location: Markham, ON L3R 0X1 (Hybrid - 4 days in office)


ADMIN/CLERICAL ONLY:

Back-office vs Telephone work: 50 – 50 Admin and Phone


SUMMARY OF THE ROLE:

DEPARTMENT OVERVIEW: Reporting to the Manager, Deposit Compliance Remediation, Small Business Banking, the Account Specialist, Small Business Banking will assist customers in updating required or missing customer information, conducting account reviews, and providing support to ensure a legendary customer experience.


This position requires a strong communicator who is comfortable engaging with customers over the phone in a contact center environment and ability to navigate multiple software and platforms.


RESPONSIBILITIES:

. Customer Contact:

- Prov...

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