Banking call center agent

Job Title: Banking call center agent

Skills: Banking, financial, customer service, call center

Experience: 3 Years

Job Location: Mexico City, Mexico

Onsite role and Full time

We at Coforge are hiring Banking call center agent with the following skillset:

• Handle inbound voice calls with professionalism & empathy.
• Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
• Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
• Assist with escalations and ensure timely resolution.
• Accurately document all interactions in client systems.

Requirements:

• 6-9 months of call center experience.
• Fluent in English (B2+ to C1 level).
• Must reside within 1.5 hours of the site.
• Comfortable with 10-hour shifts.
• Strong customer service, communication, and problem-solving skills.
• Ability to follow client systems, policies, and compliance standards.