Banking call center agent

Job Title: Banking call center agent Skills: Banking, financial, customer service, call center Experience: 3 Years Job Location: Mexico City, Mexico Onsite role and Full time We at Coforge are hiring Banking call center agent with the following skillset: Handle inbound voice calls with professionalism & empathy. Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned. Inform customers of account status and process maintenance requests (e.g., payments & balance transfers). Assist with escalations and ensure timely resolution. Accurately document all interactions in client systems. Requirements: 6-9 months of call center experience. Fluent in English (B2 to C1 level). Must reside within 1.5 hours of the site. Comfortable with 10-hour shifts. Strong customer service, communication, and problem-solving skills. Ability to follow client systems, policies, and compliance standards.