Job Description

Job Description:

We are looking for a Banking Chat Support Executive to handle customer interactions through chat‑based channels for a leading banking client. The role involves resolving customer queries related to banking products and transactions while ensuring high levels of customer satisfaction and compliance with regulatory standards.


Key Responsibilities:

  • Handle inbound customer queries via chat related to banking services such as:
  • Account information
  • Debit/Credit cards
  • Online banking
  • Transactions and payments
  • Provide accurate, timely, and professional responses to customers
  • Ensure adherence to banking policies, data privacy, and compliance guidelines
  • Resolve issues within defined TAT and quality parameters
  • Document customer interactions clearly in CRM systems
  • Escalate complex or high‑risk issues to appropriate teams
  • Maintain high CSAT, QA, and productivity metrics


Required Skills & Qualifications:

  • 6 months to 1 year experience in Banking / BFSI Chat Support or Customer Support
  • Excellent written communication skills in English
  • Good understanding of banking concepts and customer service processes
  • Ability to multitask and handle multiple chats simultaneously
  • Basic computer skills and familiarity with CRM tools
  • Willingness to work in rotational shifts (if required)


Preferred Candidate Profile:

  • Experience in BFSI / Financial Services / Banking process
  • Immediate to short‑notice joiners preferred
  • Strong problem‑solving and customer‑handling skills
  • Comfortable working in a fast‑paced, target‑driven environment


Educational Qualification:

  • Any graduate


What We Offer:

  • Competitive salary package
  • Professional work environment
  • Career growth opportunities within BFSI domain
  • Training and skill development programs


⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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