Banking Customer Service Advisor

Job Description:

We are looking for a Banking Chat Support Executive to handle customer interactions through chat‑based channels for a leading banking client. The role involves resolving customer queries related to banking products and transactions while ensuring high levels of customer satisfaction and compliance with regulatory standards.

Key Responsibilities:

• Handle inbound customer queries via chat related to banking services such as:
• Account information
• Debit/Credit cards
• Online banking
• Transactions and payments
• Provide accurate, timely, and professional responses to customers
• Ensure adherence to banking policies, data privacy, and compliance guidelines
• Resolve issues within defined TAT and quality parameters
• Document customer interactions clearly in CRM systems
• Escalate complex or high‑risk issues ...