Job Description
Job Description:
We are looking for a Banking Chat Support Executive to handle customer interactions through chat‑based channels for a leading banking client. The role involves resolving customer queries related to banking products and transactions while ensuring high levels of customer satisfaction and compliance with regulatory standards.
Key Responsibilities:
- Handle inbound customer queries via chat related to banking services such as:
- Account information
- Debit/Credit cards
- Online banking
- Transactions and payments
- Provide accurate, timely, and professional responses to customers
- Ensure adherence to banking policies, data privacy, and compliance guidelines
- Resolve issues within defined TAT and quality parameters
- Document customer interactions clearly in CRM systems
- Escalate complex or high‑risk issues to appropriate teams
- Maintain high CSAT, QA, and productivity metrics
Required Skills & Qualifications:
- 6 months to ...
We are looking for a Banking Chat Support Executive to handle customer interactions through chat‑based channels for a leading banking client. The role involves resolving customer queries related to banking products and transactions while ensuring high levels of customer satisfaction and compliance with regulatory standards.
Key Responsibilities:
- Handle inbound customer queries via chat related to banking services such as:
- Account information
- Debit/Credit cards
- Online banking
- Transactions and payments
- Provide accurate, timely, and professional responses to customers
- Ensure adherence to banking policies, data privacy, and compliance guidelines
- Resolve issues within defined TAT and quality parameters
- Document customer interactions clearly in CRM systems
- Escalate complex or high‑risk issues to appropriate teams
- Maintain high CSAT, QA, and productivity metrics
Required Skills & Qualifications:
- 6 months to ...
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