Banking Operations Team Lead

This opportunity is based in our vibrant Madrid Hub. We are looking for someone ready to relocate and embrace the Madrid lifestyle while building their career.

About the opportunity

As part of the Banking Operations group be the operational anchor for Claims handling one of N26's strategically critical markets: Germany. You will be responsible for delivery across all operational end-to-end Claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk.

This is a hands-on leadership role: you will both manage people and own the operational agenda for complex and edge-case work streams in close partnership with stakeholders such as Product, Legal and our Customer Service and Experience teams.

In this role, you will:

• Lead, organise and develop a high-performing Claims team focused on the German...