Banking Operations Team Lead

About the opportunity

As part of the Banking Operations group be the operational anchor for Claims handling one of N26's strategically critical markets: Germany. You will be responsible for delivery across all operational end-to-end Claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk.

This is a hands-on leadership role: you will both manage people and own the operational agenda for complex and edge-case work streams in close partnership with stakeholders such as Product, Legal and our Customer Service and Experience teams.

In this role, you will:

• Lead, organise and develop a high-performing Claims team focused on the German market, setting priorities, allocating capacity and removing blockers.

• Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-...