Banking Process Excellence Manager

We are at Teleperformance hiring for Operations Manager - Banking operations

🏦 We’re Hiring – Manager (Banking Operations) 📍 Location: Mumbai 🏢 Company: Teleperformance.

We’re looking for an experienced Manager to lead our Banking Operations team in Mumbai. This role involves overseeing day-to-day operations, ensuring compliance with regulatory standards, and driving efficiency across processes such as customer support, AML/KYC, mortgage, insurance, and core banking services.

🔍 Key Responsibilities

• Manage and streamline banking operations across multiple domains
• Ensure compliance with RBI guidelines, AML/KYC regulations, and internal policies
• Lead and mentor the operations team to achieve performance goals
• Handle escalations and improve customer experience
• Collaborate with cross-functional teams to enhance process...