Job Description
Description
We are seeking a dedicated Base Building Maintenance Escalation Specialist to join our Amazon Maintenance Operations Centre (AMOC) team. This role is essential in providing 24/7 monitoring and response for our global facility network, ensuring continuous operation through effective vendor management and technical support. The successful candidate will be responsible for first-line monitoring, vendor dispatch coordination, and escalation management across multiple Amazon business units.
Key job responsibilities
Respond to and triage incoming work requests within standard service level agreements (SLAs)
Manage remote works from start to end, including work order/purchase order raising and receipting
Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.)
Provide updates on vendor status, take the lead on coordinating works during an escalation
Identify and escalate critical issues through appropriate ...
We are seeking a dedicated Base Building Maintenance Escalation Specialist to join our Amazon Maintenance Operations Centre (AMOC) team. This role is essential in providing 24/7 monitoring and response for our global facility network, ensuring continuous operation through effective vendor management and technical support. The successful candidate will be responsible for first-line monitoring, vendor dispatch coordination, and escalation management across multiple Amazon business units.
Key job responsibilities
Respond to and triage incoming work requests within standard service level agreements (SLAs)
Manage remote works from start to end, including work order/purchase order raising and receipting
Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.)
Provide updates on vendor status, take the lead on coordinating works during an escalation
Identify and escalate critical issues through appropriate ...
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