BDC Representative

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming Service calls, establishing relationships with customers and scheduling appointments for the Service department.

Responsibilities

• Receiving inbound service phone calls and leads


• Identifying the client's needs and scheduling appointments


• Placing outbound phone calls to customers


• Contacting clients prior to appointment date to confirm appointment


• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent


• Excellent oral, written and interpersonal communication skills


• Extensive customer service, sales, or telemarketing background


• Computer literacy, strong organizational and follow-up skill...