Job Description

SUMMARY

In this role you will be responsible for handling inbound & outbound phone calls and online inquires. You will promptly answer questions, schedule appointments, and conduct follow ups to drive sales and aftersales revenue. You will work in collaboration with sales and aftersales departments to ensure the customer journey and needs are met. In this position you will provide high quality customer service and maintain good working relationships with customers to encourage repeat and referral business. You will appropriately represent AK brands and the AK portfolio of companies.

ESSENTIAL DUTIES

  • Apply BDC best practices and deliver upon department KPIs ensuring completion of daily tasks including daily inbound/outbound calls, emails, etc.

  • Effective application of Vin Solutions, Xtime, CDK, and other platforms necessary to complete BDC functions and provide a seamless customer experience.

  • Input/maintain information captu...

    • Apply for this Position

    Ready to join Inchcape? Click the button below to submit your application.

    Submit Application