Job Description

SUMMARY

A BDC Supervisor assists the BDC Manager with overseeing the daily operations of the Business Development Center (BDC) focused on both sales and service. This role involves managing a team of BDC Agents, developing strategies to generate and manage leads, scheduling appointments for sales and service, and spearheading Customer Value Management activities, while ensuring excellent customer service. The BDC Supervisor also analyzes performance data, identifies areas for improvement, and provides training to enhance team effectiveness and achieve sales and service goals.

ESSENTIAL DUTIES

  • Sales Managing and tracking leads, ensuring timely follow-up, and maximizing lead-to-appointment rates.
    Work with management and BDC agents to increase lead generation through different channels based on Sales needs
    Formatting leads worksheets for BDC Agents and Sales Managers
    Ensuring excellent customer service through effective communication, addre...

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