Beauty Advisor

Job Title: Beauty Advisor, Fragrance Specialist, Makeup Artist, Skincare Consultant & Stylist

Reports To : Assistant Store Manager/Counter Manager/Store Manager

Department/Group : Operations

Location: Mumbai

Work Experience: 0-2 years

Reportees: No

Job Description

Role and Responsibilities

Sales

• % contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
• Helps Manager in executing monthly action plan including events calendar
• Adheres to out-of-stock procedures as set by Manager
• Actively participates in the FIFO process and management of Testers as per guidelines set by Manager
• Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)
• Effectively closes the Sale, thanks the customer, and invites them
• Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)

Consultation

• Greets customers upon arrival with a verbal greeting and smile
• Fully investigates customers’ needs using open-ended questions and demonstrates active listening
• Demonstrations and consultations are hygienic and educational

Product and Technical Knowledge

• Displays a competent level of Product Knowledge, and keeps up-to-date in this area
• E-Learning
• Aware of and adheres to security and cashiering procedures

Personal and Counter Image

• Brand dress code and grooming followed, and the strong personal image displayed
• Maintains hygiene of counter, clean and tidy work area (during and after demos and applications)
• Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling
• Keeps brush belt clean and in good order.

Communication and Relationship Building

• Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management
• Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activities
• Communicates essential information to the store team
• Is keen to help the team with their tasks, also accurately and timely completes their own task

Commitment

• Punctual, flexible, and has a responsible attitude towards breaks and absence
• Ensures compliance with the company’s code of conduct and SOPs
• Self-motivated, uses own initiative, and takes direction well

Qualifications and Education Requirements

• High School Graduate or equivalent
• Knowledge of computer applications such as Microsoft Outlook, Word, Excel, PowerPoint, etc.

Preferred Competencies & Skills

• Technical skills: Retail selling skills, Effective communication, and makeup skills
• Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market.

Preferred Industry

Beauty/ Retail /Apparels/Salon/Aviation/Hospitality