Behind the Meter - Customer Experience Specialist

In this role, you’ll be at the heart of our customer journey championing exceptional service and ensuring every interaction leaves a positive impression. You’ll wear many hats, from problem-solver to communicator, all while keeping our customers informed, supported, and delighted.

The primary purpose of the role is to provide exceptional customer service and ongoing support to customers following the installation of consumer energy solutions, including solar and home battery systems. The role supports customers throughout their post sales journey and plays a key role in ensuring seamless customer interactions and the continuous optimisation of service delivery processes, optimisation software, customer apps and proactive monitoring services to maximise customer value, system performance, and customer engagement..

Here’s a snapshot of what you’ll be owning day-to-day:

Your Key Accountabilities

• Respond promptly and...