Job Description

We’re seeking a bilingual (Spanish/English) Customer Service Specialist to join a mission-driven organization.



What You’ll Do:

  • Act as the primary contact for employer and member benefit questions
  • Provide guidance on health, welfare, and retirement benefit options
  • Respond to inquiries via phone and email, focusing on quality resolution—not call speed
  • Support new employer onboarding and benefit changes
  • Process benefit-related transactions using enterprise systems (CRM/ERP)



Schedule & Work Model:

  • Paid training (6–8 weeks): 8:30 AM–5:00 PM
  • Post-training schedule: 9:30 AM–6:00 PM
  • Hybrid: In office Tues–Thurs | Remote Mon & Fri
  • Located in Philadelphia on a hybrid schedule



What We’re Looking For:

  • Fluency in Sp...

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