Benefits Operations Specialist

Job type: Full Time · Department: Benefit operation · Work type: Remote

Specialist - Benefits operations

Team : Benefits Support Location : Remote Reports to : Benefits Operations Team leader/mgr

We are a global HR and Employer of Record platform simplifying employee benefits delivery for distributed teams. Our platform integrates with insurers, wellness providers, and brokers to offer health, life, travel, and other benefits. The Benefits Support Team ensures all client and employee queries are resolved accurately and promptly—making benefits easy to understand and use.

As a Benefits Support Specialist, you will be the first line of support for clients and employees using our benefits platform. You will manage tickets and inquiries related to coverage details, claim submissions, policy status, document access, and platform usage. This is a customer-facing role that combines knowledge of insurance, empathy, and process flue...