Job Description
About the job Benefits Verification Specialist
Key responsibilities
- Will provide inbound and outbound telephony.
- Will handle full benefit verification with patient insurance.
- Will provide information back to Alkermes and document.
- Will communicate relevant information to Alkermes Patient Access Service Team (PAS)
- Will provide follow up with Specialty Pharmacy (SP) when needed to determine whether or confirm the drug has been delivered.
- Will provide Transition related Services to Participants (Appendix A)
- Completed a minimum of 2 years in college
- 1 Plus years healthcare call center. Claims or Health Insurance background preferred.
- Exceptional English verbal and written communication skills
- Handy with MS Windows and other computer applications
- Customer service experience or customer service‑oriented skills such as empathy, active listening, and resolution‑mi...
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