BGC Hub Coordinator

Hub Operations Management

• Report to the Service Excellence Director regarding all BGC Hub operations.
• Coordinate and collaborate with various stakeholders related to the BGC Hub space.
• Supervise onsite work of the Services Officer and Maintenance Personnel at the BGC Hub.
• Assist customers with inquiries about HG services and manage the inquiry and admissions process as needed.
• Implement and enforce compliance with standard operating procedures and governance structures for monitoring and control.
• Ensure excellent customer service levels are achieved and sustained.
• Monitor customer satisfaction data to ensure compliance with the organization’s quality standards.
• Manage the operational petty cash for the BGC Hub.
• Oversee service requests, assets, and supplies for the BGC Hub.
• Assist the Facilities Team BGC Hub‑related procurement and permit processing.
• Ensure that all payments re...