Job Description

Bid Operations Manager



ABOUT THE ROLE



This role sits within an Operations organization and supports the business throughout the bid and proposal lifecycle. The position plays a critical role in ensuring that operational support solutions proposed to customers are realistic, scalable, and financially sound, while enabling long-term service quality and customer satisfaction.



You will work as part of a cross-functional virtual team, partnering with Sales, Delivery, Legal, Finance, and Service Architecture to define how solutions will be supported once contracts are signed.







KEY RESPONSIBILITIES



Bid & Proposal Support



- Define and propose standard and non-standard operational support solutions, including support models and service level agreements (SLAs).



- Engage with internal stakeholders and customers to understand operational re...

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