Bilingual Account Coordinator

Location:
Remote – Brazil

Work Schedule:
8am - 5pm California Time (PST/PDT)

MasterPro Installs is a California-based company specialized in
appliance installations
, working with a
large U.S. appliance retailer
. We are looking for a
Bilingual Account Coordinator
to support our operations and act as a key point of contact between customers, sales teams, and internal stakeholders.

This role requires someone highly organized, proactive, and comfortable handling complex situations in a fast-paced environment.

Key Responsibilities

• Coordinate and manage
  customer scheduling and appointments
  .
• Communicate directly with
  sales teams
  to confirm whether appliances will fit and meet installation requirements.
• Handle
  escalated customers and complex service issues
  , providing clear communication and effective solutions.
• Act as a
  problem solver
  , identifying issues quickly an...