Bilingual Advisor Support Analyst

Advisor Support team is looking for an Advisor Support Analyst to join our team. As a member of our team within the Manulife Wealth organization you will be working closely with the advisors and their support staff to resolve service-related escalations and assist in process related inquiries. Working with Account Managers and partners across Operations, you will provide a consistent, and powerful client and advisor experience.

If you enjoy working in a fast paced, changing environment where every day brings something new, you may be the candidate we are looking for!

Position Responsibilities:

• Act as the main contact for resolving service-related escalations, by thoroughly investigating advisor inquiries (written and verbal)

• Support Advisor inquiries within the expected turnaround times, engaging with internal teams and/or with Fidelity Clearing Canada as the carrying broker, as needed

• Provide outstanding custo...